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CarbinoxSupport

Durability & Reliability, Beyond Reality

Let's Get It Working
Your watch
Edge — Phantom Black
Edge — Phantom Black
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Physical buttons & ports
Edge — Phantom Black button layout diagram
  1. ✓Clean contacts—
  2. ✓Reconnect & charge—
  3. ✓Force restart—
  4. ✓Charge again—
  5. 5If it recovers—
  6. 6Still not working
Stuck, unresponsive, or not charging properly
Step 5 of 6

If the watch recovers

  1. Let it charge to its highest available level, then restart it normally and check that the screen, buttons, and charging percentage are all functioning normally.
  2. If it connects to Carbinox Max, check for a firmware update before continuing with any further troubleshooting.
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Content sourced from the model manuals and the live shopcarbinox.com troubleshooting guide.