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CarbinoxSupport

Durability & Reliability, Beyond Reality

Let's Get It Working
Your watch
Edge — Phantom Black
Edge — Phantom Black
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Physical buttons & ports
Edge — Phantom Black button layout diagram
  1. 1Hard reset—
  2. 2Force restart—
  3. 3Charge & retry—
  4. 4Update firmware—
  5. 5Reset device—
  6. 6Reinstall the app—
  7. 7Still not working
Screen frozen, blacked out, or touch not working
Step 1 of 7

Try a hard reset with all buttons

  1. Press and hold all of the watch's buttons at the same time for about 15–30 seconds. This can bring the display back if the watch has become completely frozen or unresponsive.
← Back
Hard reset with all buttons
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Yes, it's workingNo — Try Step 2 →

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Content sourced from the model manuals and the live shopcarbinox.com troubleshooting guide.