SupportDurability & Reliability, Beyond Reality
Let's Get It Working
What's Going On?
Won't turn on / won't chargeDead screen, won't power on, or not charging.Screen frozen, blacked out, or touch not workingDisplay stuck, unresponsive, or the touchscreen isn't registering taps.Won't pair, or keeps disconnectingCan't find the watch in the app, or it disconnects repeatedly.Not receiving notifications (SMS/WhatsApp)Calls, texts, or app alerts aren't showing up on the watch.Heart rate / steps look inaccurateHeart rate, step count, or other sensor readings look off.Battery doesn't last / drains fastBattery life is much shorter than expected.Water got in / display foggedMoisture, fogging, or condensation under the glass.Wrong time format, units, or temperature scaleTime, distance, or temperature is displaying in the wrong format.A button feels stuck or hard to pressA physical button (Select, Back, Up, or Down) sticks, feels stiff, or needs prying to respond.Strap, button, or glass damagedPhysical damage to the strap, a button, or the glass.Stuck, unresponsive, or not charging properlyA combined recovery flow for a watch that appears dead, stalls at a battery percentage, has an unresponsive screen, or doesn't seem to charge normally.
Content sourced from the model manuals and the live shopcarbinox.com troubleshooting guide.