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CarbinoxSupport

Durability & Reliability, Beyond Reality

Let's Get It Working
Your watch
Edge — Phantom Black
Edge — Phantom Black
← Change watch
Physical buttons & ports
Edge — Phantom Black button layout diagram
  1. ✓Hard reset—
  2. ✓Force restart—
  3. ✓Charge & retry—
  4. ✓Update firmware—
  5. ✓Reset device—
  6. 6Reinstall the app—
  7. 7Still not working
Screen frozen, blacked out, or touch not working
Step 6 of 7

Clear the app data and re-pair

  1. If the issue continues, go to your phone's Settings → Apps → Carbinox Max → Storage → Clear Data, then reopen the app and reconnect the watch.
← Back
Clear the app data and re-pair
Did this fix it?
Yes, it's workingNo — Try Step 7 →

Didn't work? There's another step to try.

Content sourced from the model manuals and the live shopcarbinox.com troubleshooting guide.